Customer Bill of Rights

  1. Say What You’ll Pay: You have the right to set a flat fee per project or decide an hourly rate for freelancers.
  2. Know What You’re Getting: You can expect your project to be as good as or even better than the samples. It’s only fair.
  3. On Time, Every Time: You should count on receiving completed projects exactly when they are due. If you don’t, you deserve two things: An advance explanation for the delay, and a new delivery time. A promise is a promise.
  4. Be Particular: You have the right to tell freelancers exactly what you want, and they have the responsibility to give it to you.
  5. Communication is Key: Freelancers are expected to follow instructions as closely as possible and ask questions they may have along the way.
  6. Keep It Professional: Our freelancers may work in pajamas, but only the best are invited to Trylancer. You can expect freelancers’ work to be even better than their samples.
  7. Critique At Will: You have the right to give suggestions and take your time making any decision you like. Know how we can do a better job? We’re all ears.
  8. Respect: You have the right to work with others in a positive, respectful, and constructive setting. Period.